Terms of Use
These Terms are adapted from the General Legal Terms of Use template (CC0) for Chatlio LLC dba bot.dev. They are a first public draft for the bot.dev beta and are not legal advice.
The website located at https://bot.dev (the “Site”) and the related hosted workspaces, APIs, and embeddable chat widget at *.app.bot.dev (together with the Site, the “Service”) are owned and operated by Chatlio LLC dba bot.dev (“Company,” “us,” “our,” or “we”). Certain features of the Service may be subject to additional guidelines or rules posted on the Site, which are incorporated by reference into these Terms.
These Terms of Use (“Terms”) govern your use of the Service. By accessing or using the Service, creating an account, or clicking “I agree” (or a similar button or checkbox) when that option is presented to you, you agree to these Terms on behalf of yourself or the entity you represent, and you confirm that you have the authority to do so. You must be at least 18 years old to use the Service. If you do not agree to these Terms, please do not use the Service.
IMPORTANT — PLEASE READ SECTION 11 CAREFULLY. It contains an agreement to resolve disputes through binding individual arbitration instead of in court, and includes a waiver of class action rights and jury trial rights. You have 30 days to opt out of the arbitration agreement, as further described in Section 11.
1. Accounts
1.1 Creating an Account
Some features of the Service may require you to register for an account. When you register, you agree to provide accurate and complete information and to keep that information current. You can request deletion of your account at any time by contacting us at [email protected]. We may suspend or terminate your account as described in Section 8.
1.2 Account Security
You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. If you believe your account has been accessed without your authorization, please notify us immediately. We are not liable for any losses resulting from your failure to keep your credentials secure.
2. Access to the Service
2.1 License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, including embedding our chat widget on websites you operate in connection with the Service.
2.2 Restrictions
You may not: (i) license, sell, rent, lease, transfer, assign, distribute, or commercially exploit the Service except as expressly permitted; (ii) modify, create derivative works from, disassemble, reverse-compile, or reverse-engineer any part of the Service; (iii) access the Service in order to build a similar or competing product or service; or (iv) copy, reproduce, distribute, republish, download, display, post, or transmit any part of the Service except as expressly permitted by these Terms. All copyright and proprietary notices on the Service must be kept intact on any copies you are permitted to make.
2.3 Changes to the Service
We may modify, suspend, or discontinue the Service (or any part of it) at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.
2.4 No Support Obligation
Except as we separately agree in writing, we have no obligation to provide you with support or maintenance for the Service. During beta, the Service is provided as-is and may change frequently.
2.5 Ownership
All intellectual property rights in the Service and its content — including copyrights, patents, trademarks, and trade secrets — belong to Company or its suppliers. These Terms do not transfer any ownership rights to you, except for the limited access rights in Section 2.1. All rights not expressly granted are reserved.
2.6 Feedback
If you share feedback or suggestions about the Service with us, you grant us a perpetual, irrevocable, worldwide, non-exclusive, fully-paid, royalty-free license to use that feedback freely, in any manner and for any purpose, without attribution. Please do not submit any feedback that you consider proprietary or confidential.
2.7 Customer Content
You retain ownership of content you submit to the Service, including knowledge-base documents, FAQs, transcripts, tickets, settings, and messages exchanged through the widget or workspace (“Customer Content”). You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Content solely to operate, secure, and improve the Service for you.
You are responsible for Customer Content and for having all rights and notices required to submit it, including personal data of your website visitors and operators. As between you and us, you are the controller of visitor and customer-support data you collect through the Service, and we process that data on your instructions as a service provider / processor.
2.8 AI features
The Service may generate suggested or automatic replies using third-party machine-learning models. AI output can be incomplete, outdated, or wrong. You must review answers that matter, and you are responsible for what is shown to your visitors. The Service is not a substitute for professional medical, legal, financial, or other regulated advice, and you will not use it to provide that advice to others.
To generate replies and embeddings, we send relevant Customer Content and prompts to model providers that process data on our behalf. We do not use Customer Content to train our own foundation models. We contractually restrict providers from using that data for their own model training where the provider allows that restriction.
2.9 Acceptable use
You will not use the Service to: violate law; send spam or malware; attempt unauthorized access; upload content you do not have the right to use; or process special-category or highly regulated data (for example HIPAA protected health information) unless we have agreed in writing.
3. Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes the types of personal data and other information we collect from you or your device, how we use that information, and the circumstances under which we may share it with third parties.
3.1 Processing of Personal Data
By using the Service, you acknowledge that you have read and understand our Privacy Policy and that Company will process your personal data and other information in accordance with the Privacy Policy. If there is a conflict between these Terms and the Privacy Policy with respect to the collection, use, or processing of your personal data, the Privacy Policy will control.
3.2 Cookies and Tracking Technologies
The Service may use cookies, web beacons, pixels, and similar tracking technologies (“Tracking Technologies”) to collect information about your use of the Service. Details are in the Privacy Policy.
4. Indemnification
You agree to defend, indemnify, and hold harmless Company and its officers, employees, and agents from any claims and reasonable costs or attorneys’ fees arising out of (i) your use of the Service, (ii) Customer Content, (iii) your violation of these Terms, or (iv) your violation of any applicable law or regulation. We may assume control of the defense of any such claim at your expense, and you agree to cooperate with our defense. You agree not to settle any such claim without our prior written consent. We will make reasonable efforts to notify you promptly of any claim we become aware of.
5. Third-Party Services & Other Users
5.1 Third-Party Services
The Service may include links to or integrations with third-party websites or services, including model providers, payment processors, email delivery, and (if you enable it) your own agent or tools (collectively, “Third-Party Services”). We do not control, endorse, or take responsibility for any Third-Party Services. You use all Third-Party Services at your own risk, and you acknowledge and agree that the applicable third party’s own terms and privacy practices will apply to such use.
5.2 Other Users
Your interactions with other users of the Service, and with your own visitors, are solely between you and those parties. We are not responsible for any loss or harm resulting from those interactions, and we reserve the right, but have no obligation, to get involved in disputes between users.
5.3 Release
To the fullest extent permitted by law, you release Company and its officers, employees, agents, successors, and assigns from all claims, demands, and damages of any kind arising out of or related to the Service, other users, or Third-Party Services. If you are a California resident, you waive California Civil Code Section 1542, which provides: “A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor or released party.”
6. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL CODE, OR THAT AI OUTPUT WILL BE ACCURATE. WHERE APPLICABLE LAW REQUIRES WARRANTIES, THEY ARE LIMITED TO 90 DAYS FROM YOUR FIRST USE.
7. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) COMPANY AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COSTS OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE; AND (B) OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS IS CAPPED AT THE GREATER OF (i) $50 USD AND (ii) THE AMOUNT PAID TO COMPANY BY YOU UNDER THESE TERMS IN THE SIX MONTHS PRIOR TO THE INCIDENT GIVING RISE TO THE CLAIM. THE EXISTENCE OF MULTIPLE CLAIMS DOES NOT INCREASE THIS CAP.
8. Term and Termination
These Terms remain in effect while you use the Service. We may suspend or terminate your access (including suspending access to or deleting your account) at any time and for any reason, including if we believe you have violated these Terms. We are not liable to you for any such termination. Upon termination, Sections 2.2 through 2.9 and Sections 3 through 11 will survive.
9. State-Specific Legal Notices
The provisions in this Section 9 apply only to users to the extent such users are subject to the laws of the applicable states identified below. If a provision in this section conflicts with another provision of these Terms, the state-specific provision controls for users subject to that state’s laws.
9.1 California
If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, at 1625 N. Market Blvd. Suite N112, Sacramento, CA 95834, or by phone at (800) 952-5210. Under California Civil Code Section 1789.3, California users of the Service are entitled to the following specific consumer rights notice: The provider of the Service is Chatlio LLC dba bot.dev, 1329 N 47th St #31231, Seattle, WA 98103. To file a complaint regarding the Service, or to receive further information regarding use of the Service, send a letter to the above address or contact us at [email protected]. You may also contact the Complaint Assistance Unit at the address and phone number above. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act). For details on how to exercise these rights, please see our Privacy Policy.
9.2 Colorado
If you are a Colorado resident, you may have additional rights under the Colorado Privacy Act (CPA), including the right to opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, and certain profiling. For details, please see our Privacy Policy.
9.3 Connecticut
If you are a Connecticut resident, you may have additional rights under the Connecticut Data Privacy Act (CTDPA), including rights of access, correction, deletion, and data portability, as well as the right to opt out of the sale of personal data, targeted advertising, and profiling. For details, please see our Privacy Policy.
9.4 Virginia
If you are a Virginia resident, you may have additional rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, and obtain a copy of your personal data, and the right to opt out of the processing of your personal data for targeted advertising, sale, or profiling. For details, please see our Privacy Policy.
9.5 Nevada
If you are a Nevada resident, you have the right under Nevada Revised Statutes Chapter 603A to direct us not to sell certain information we have collected or will collect about you. To exercise this right, please contact us at [email protected].
10. General
10.1 Changes to Terms
We may update these Terms from time to time. If we make material changes, we may notify you by email (at the address on file) or by a prominent notice on the Site. Your continued use of the Service after notice of changes means you accept the updated Terms.
10.2 Governing Law
These Terms and any dispute arising out of or related to these Terms or the Service will be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict-of-law principles. For any claim or dispute not subject to the arbitration provisions in Section 11, you and Company irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in King County, Washington. Notwithstanding the foregoing: (a) either party may bring an action in any court of competent jurisdiction for injunctive or other equitable relief to protect its intellectual property rights (including patents, copyrights, trademarks, and trade secrets); and (b) either party may bring an individual action in small claims court for claims within that court’s jurisdictional limits.
10.3 Export
You agree not to export, re-export, or transfer any technical data or products acquired from the Service in violation of U.S. export control laws or applicable regulations in other countries.
10.4 Electronic Communications
By using the Service, you consent to receiving communications from us electronically (by email or notices posted on the Site). These electronic communications satisfy any legal requirement for written notice.
10.5 Accessibility
Company is committed to making the Site accessible to all users, including individuals with disabilities. We endeavor to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). If you experience any difficulty accessing or navigating the Site, or if you have suggestions for improving accessibility, please contact us at [email protected]. We will make reasonable efforts to address accessibility concerns promptly.
10.6 Entire Agreement
These Terms (together with the Privacy Policy and any other policies or guidelines referenced herein) are the entire agreement between you and Company regarding your use of the Service. If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to be valid, and the remaining provisions will continue in effect. Our failure to enforce any provision is not a waiver of that provision. The word “including” means “including without limitation.” You may not assign these Terms without our prior written consent; we may assign them freely. These Terms bind any permitted assignees.
10.7 Copyright/Trademark
Copyright © 2026 Chatlio LLC dba bot.dev. All rights reserved. All trademarks, logos, and service marks displayed on the Service are owned by Company or third parties. You may not use any of them without prior written consent from the owner.
10.8 Contact Information
Chatlio LLC dba bot.dev
1329 N 47th St #31231
Seattle, WA 98103 United States
Email: [email protected]
Phone: +1 206-438-3846
11. Dispute Resolution
Please read this section carefully. It affects your legal rights, including your right to sue in court and your right to a jury trial.
11.1 Applicability
Except as described below, you and Company agree to resolve all disputes arising out of or relating to the Service or these Terms through binding individual arbitration — not in court. Exceptions include: (i) claims that qualify for small claims court, brought on an individual basis; and (ii) requests for equitable relief related to intellectual property (such as trademarks, trade secrets, or copyrights). This arbitration agreement applies to all claims, including those that arose before you agreed to these Terms.
11.2 Try to Resolve First
Before starting arbitration, the parties agree to try to resolve the dispute informally. The party raising the dispute must send written notice (an “Informal Notice”) to the other party. Within 45 days of receiving that Informal Notice, the parties will meet by phone or video in good faith to try to work things out. Company’s notice address: [email protected] or 1329 N 47th St #31231, Seattle, WA 98103. If the informal dispute resolution process doesn’t resolve the dispute within 60 days, either party may start arbitration.
11.3 Arbitration Rules
Arbitrations will be administered by JAMS (www.jamsadr.com). Claims under $250,000 (excluding fees and interest) will use JAMS’ Streamlined Arbitration Rules; larger claims will use JAMS’ Comprehensive Arbitration Rules. Unless the parties agree otherwise, arbitration will be conducted in the county where you live. All arbitration materials and documents are confidential.
The arbitration request must include: (i) your contact information and account username (if applicable); (ii) a description of the claims and supporting facts; (iii) the relief you’re seeking and a good-faith damages estimate; (iv) confirmation that you completed the informal resolution process; and (v) proof of any required filing fee payment.
11.4 Authority of Arbitrator
The arbitrator has authority to resolve all arbitrable disputes, including questions about the scope and enforceability of this arbitration agreement — except that courts (not arbitrators) will decide: (i) challenges to the class action waiver below; (ii) disputes about arbitration fees; (iii) whether a condition precedent to arbitration has been satisfied; and (iv) which version of this agreement applies. The arbitrator may award the same relief as a court, but on an individual basis only. The arbitrator’s award is final and binding, and judgment may be entered in any court with jurisdiction.
11.5 Waiver of Jury Trial
BY AGREEING TO ARBITRATION, YOU AND COMPANY WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL COVERED CLAIMS.
11.6 Waiver of Class Actions
ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS. NEITHER YOU NOR COMPANY MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. The arbitrator may only award relief on an individual basis. If a court finds this class action waiver unenforceable as to a specific claim, that claim may be litigated in state or federal court in Washington; all other claims remain subject to arbitration.
11.7 Attorneys’ Fees
Each party bears its own attorneys’ fees unless the arbitrator finds a claim was frivolous or brought for an improper purpose.
11.8 Batch Arbitration
If 100 or more substantially similar arbitration demands are filed against Company within a 30-day period by the same law firm or coordinated group, JAMS will batch them into groups of 100 and appoint one arbitrator per batch, with one set of fees per batch.
11.9 Opt-Out
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to: 1329 N 47th St #31231, Seattle, WA 98103 or [email protected]. Your notice must include your name, address, and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms.
11.10 Severability
If any part of this arbitration agreement is found invalid, it will be modified to the minimum extent necessary to make it enforceable; the rest of the agreement remains in effect.